Does Ulta Sell Makeup That Has Been Returned
Always wonder what happens to those beauty products you lot return to the store? I Ulta employee recently took to TikTok to give shoppers a firsthand look, and her mail service has speedily gone viral.
When Bianca Ann Levinson started working at the Ulta store in Wichita Falls, Texas, last year, she was trained on how to handle production returns. She was surprised to acquire that many returns are simply thrown out or destroyed, an industry process referred to as "damaging out."
During her offset calendar week on the job, Levinson filmed a short video of herself destroying a series of returned products, including an eye shadow palette, a Redken pilus production and a Kylie Lip Kit. "This is what we have to exercise and so that people don't dumpster dive and steal information technology," she said in the video.
Levinson showed her followers how she removed eye shadow from a palette using scissors, snapped a lip pencil in half and squeezed a pilus product out of its tube. It was a procedure the Texas resident told TODAY Style she was surprised to learn when she started her job: "I was shocked. I had no thought this is what happens, and I have been a person that returns things and then it really opened my eyes and fabricated me realize I shouldn't if information technology'south not necessary."
So, what types of products go trashed subsequently you lot render them? And what'due south the idea behind "damaging out?" Every bit information technology turns out, the process is actually intended to protect customers in two means.
"When we damage out products, information technology'south because they take either been used, have fingerprints in them, or have a cleaved seal. We don't want the adventure of someone using it and spreading whatever blazon of infection," Levinson explained. "Nosotros also have people who volition accept products and put cheaper products in the container to return information technology so they can nonetheless use the proficient products and get their money dorsum, and we don't want to be selling our guests items that aren't truly what they are or possibly give them any sort of infection."
Ulta stores are currently airtight during the coronavirus outbreak, but Levinson felt compelled to share her video at present to encourage shoppers to think twice before making impulse purchases they will likely return.
"I simply desire to spread awareness and hopefully open up people's eyes. If you're only looking for one eye shadow color, ask for help. The employees will be more than willing to assistance so there isn't a need to return things after using it in one case," she said.
Levinson's video currently has more than than 4,700 comments and more than than 643,000 likes, and she besides posted a follow-upwards video explaining that Ulta can't donate returned products for fear of cross-contamination.
The Texas resident, who estimated effectually 45% of her customer interactions are returns, said she's received both positive and negative reactions since posting the video. She also antiseptic that Ulta isn't the merely company that disposes returned products and that she loves her task.
An Ulta Beauty spokesperson offered the post-obit statement to TODAY Way: "The wellness and condom of our guests is a top priority and we desire to ensure an exceptional shopping experience for all. Equally role of that, we take protecting the integrity of the products we sell very seriously. Our policies and practices do not allow the resale of returned, used or damaged products to avert whatever issues, ensure product integrity and guest condom. We value Bianca's delivery to Ulta Beauty, her passion for our make and her team locally. Nosotros connected with her as this all came to life to share our corporate media engagement policies and to remind her that we await forwards to welcoming her back when information technology is safe to reopen stores in low-cal of the electric current COVID-xix."
Source: https://www.today.com/style/ulta-employee-reveals-what-really-happens-returned-beauty-products-t179697
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